Intown Concord Business Workshop, May 29:
Service Success through Secret ShoppingCONCORD, NH – Concord businesses: Do you get tons of repeat and referral business? Are you showered with great ratings on Yelp and other customer review websites? Do patrons comment on how terrific your customer service experience is, and how much they love returning to your shop or restaurant on a regular basis? Are you satisfied that you know what your customers are telling their friends about your establishment, and that it’s all positive?
Then perhaps you do NOT need Intown Concord’s upcoming business workshop, “A Step Toward Great Customer Service: How Mystery Shopping Can Help Your Business,” on May 29.
Of course, even those with a perfect customer service track record are invited to join secret shopping expert Tyler Goodwin of Goodwin Hospitality& Associates at this eye-opening session for local businesses, Thursday, May 29, 8:00-9:00am, at NH Federal Credit Union, 47 N. Main Street, downtown Concord.
In this educational one-hour workshop, you’ll learn about:
- Common customer service problems
- Seeing your business through your guest's eyes
- Easy steps to ensure great customer service
“A Step Toward Great Customer Service,” hosted by Intown Concord and sponsored by NH Federal Credit Union, is FREE to Intown Concord business members; $5 per person for nonmembers. Space is limited; please RSVP at surveymonkey.com/s/mystery-shopper-workshop. Refreshments provided.
(Don't know if you're a member? Check the list: intownconcord.org/shop/our-members - or join today: intownconcord.org/images/member-packet-new-2014.pdf. Note that Goodwin Associates is offering a 10% discount for Intown Concord members that sign up for one or more “mystery shops” as a result of the workshop.)
The mission of Intown Concord is to promote and enhance the business environment, cultural activities, housing, and appearance of historic downtown Concord. Visit intownconcord.org.
Liza Poinier (603) 226-2150 or firstname.lastname@example.org
Intown Concord Open Doors Meetings
Intown Concord regularly hosts Open Doors meetings where everyone is welcome and encouraged to attend. These are open platforms to ask questions, share your thoughts, and brainstorm together about great things for our downtown. Light refreshments are served, and folks should feel free to pop in quickly, or to stay for longer. Watch this page for dates.
Thanks A Million!
A heartfelt thank-you to the attendees, sponsors, volunteers, and hosts for Intown Concord’s 6th Annual Upstairs, Downtown Walking Tour on June 4. More than a hundred people came to enjoy an exclusive peek above street level – and to dream and talk about the possibilities for downtown’s upper stories.
We couldn’t have done it without our gracious site hosts and reception host: CATCH Neighborhood Housing and the Endicott Hotel Apartments; Concord Wealth Management at Capital Commons; Act One Creative on Low Avenue; Mark Ciborowski of Ciborowski Associates for showing off both the International Order of Odd Fellows building and historic Phenix Hall; and Orr & Reno for the use of their beautiful gathering space in the new “Love Your Neighbor” building on South Main Street.
The Upstairs, Downtown Walking Tour is possible through the support of many volunteers and generous contributions from sponsors: Merrimack County Savings Bank, New Hampshire Federal Credit Union, Big Jim’s Lumber and Home Center, Capital Region Development Council, Checkmate Workforce Management Solutions, The Concord Monitor, 3W Design, Unitil, the City of Concord, Hilltop Consignment Gallery, Lake Sunapee Bank, and Zoe & Co. Professional Bra Fitters.
Attendees and the public are invited to help shape future Upstairs, Downtown events by sharing their feedback at: surveymonkey.com/s/UpstairsDowntown.
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Intown Concord's 6th Annual Upstairs, Downtown Walking Tour
Wednesday, June 4, 2014 – 5:30 to 8:00 pm
Tickets $25 per person
Tour limited to 100 participants
This year’s tour features five upstairs locations: the newly renovated Endicott Hotel Apartments; the “penthouse” of Capital Commons, with its fantastic view of the city; Act One Creative on Low Avenue; the International Order of Odd Fellows building; and perennial favorite, historic Phenix Hall. It tops off with a wine and cheese reception at the beautiful new “Love Your Neighbor” building!
MEET at the marquee in front of Red River Theatres on South Main Street a few minutes before 5:30pm; tour departs promptly at 5:30! We recommend parking in the Capital Commons Garage (enter on Storrs Street).
***RAIN OR SHINE***
NOTE: Unfortunately, not all tour sites are accessible to those with mobility disabilities. Please plan accordingly.
THANKS!!! To Our Generous 2014 Upstairs, Downtown Sponsors:
Oh what a night!
Thank you to everyone who joined us at our Annual General Meeting & Locally Famous Art Auction on March 13 - hope you had as much fun as we did! Special extra thanks to all those who helped and contributed to this fundraising event - attendees, volunteers, painters, bidders, event sponsors, and board members. We're simply overwhelmed by everyone's generosity and spirit! The money raised will go to help Intown Concord meet its mission to promote and enhance the business environment, cultural activities, housing, and appearance of historic downtown Concord. Cheers!
Midnight Merriment is FRIDAY, DECEMBER 6, 2013 ~ DOWNTOWN CONCORD!
FRIDAY, DEC. 6, 5:30 TO 12 MIDNIGHT
Join us downtown to kick off Concord's holiday shopping season at Midnight Merriment! Enjoy unique, locally owned businesses, beautifully decorated windows and historic buildings, and old-fashioned hospitality, throughout the downtown.
- Dine with friends and family at a variety of tasty downtown restaurants...
- Enjoy festive holiday decorations, special promotions, and refreshments at your favorite shops throughout Concord’s downtown - bring your wallet and support our local economy!
- Strolling caroling groups will delight your ears throughout the evening...
- Concord Arts Market’s Giftopolis on 2 levels in Eagle Square Atrium – more than 20 fine art and craft vendors, one night only (6:30 to 12 midnight)
- Bring your camera and your wish list for a visit with Santa in Eagle Square Atrium (6:00 to 7:30)
- Deliver your letter to Santa at Santa's letterbox (built by Parker Academy) at Bicentennial Square. (Stamped letters should be addressed to: Operation Santa, 25 Dorchester Avenue, Boston MA 02205)
- Enjoy the tree and manger scene and menorah on City Plaza
- Concord Regional Visiting Nurse Association Lights of Life Remembrance Ceremony – 6:30pm at Merrimack County Savings Bank
- Warm Up With a Book - Children's stories read by local celebs, free books for kids, courtesy of Concord Public Library Foundation - Orange Leaf Frozen Yogurt (6:00 to 8:00)
- Festively decorated, historic Kimball House Mansion (at the Capitol Center for the Arts) open for tours; hot beverages and other refreshments; gift certificates for CCA programming available for purchase. (5:30 to 10:00)
- Toys for Tots drive and visits with Santa at NH Federal Credit Union, 47 N. Main St.
- Free, festive treats and conversation at New Hampshire Public Health Association, 4 Park Street, Suite 403 (6:00 to 9:00)
- Women's Club of Concord open house with warm drinks, baked goods, and Chamberlin House tours, 44 Pleasant Street (5:30 to 7:30)
- Open Door Theatre presents a theatrical adaptation of the poetry of Robert Frost @ 8:00pm - New England College, 62 N. Main St.
- Leather Ornament Workshop with Claire Renaud at the League of NH Craftsmen HQ, 49 S. Main St.; call 224-3375 for info or to register (5:30 to 9:30)
- Holiday Poster Sale at Red River Theatres - featuring movie posters of films shown at RRT and lots more.
Midnight Merriment is presented by...
With support from...
Watch this page for info about the next Community Adult Spelling Bee!
We had hoped to revive the Bee in early 2014, but it hasn't happened yet...if you're interested in joining the planning team, we'd love to have you! Please contact info (at) intownconcord.org or call 226-2150. Thanks.
CONGRATULATIONS to the Sulloway and Hollis Spelloticians (above, in hats) - and THANKS to the many, many people who helped make Intown Concord's 4th Annual Community Adult Spelling Bee a success, including (back row, left to right) judges Steve Shurtleff, Tom Aspell, and Dan St. Hilaire; and our fantastic Bee Meister, Kevin Flynn! See you next year!
Concord is abuzz with excitement for the 4th Annual Community Adult Spelling Bee (Political Edition)!
Thursday, September 27, 2012 (Doors open at 5:30 pm, Spelling starts promptly at 6:00 pm)
Governor's Hall at Capitol Center for the Arts
CLICK TO PURCHASE YOUR TICKETS ONLINE TODAY! Or - visit our friends at the Center for Health Promotion (49 South Main St.), Charter Trust Company (90 North Main St.), Merrimack County Savings Bank (89 North Main St.), and True Brew Barista (3 Bicentennial Square) - tickets are just $10.
The event promises to be sweeter than ever, with the introduction of a fun new annual theme – for 2012, the Bee goes POLITICAL, with laughs guaranteed on both sides of the aisle. From an election-worthy décor to politically connected spelling words, the 2012 Bee will be a winner. On September 27th, (25) competitive teams of (3) will take the stage to battle it out for the Best Capital Spellers title. All proceeds directly support Intown Concord’s events, programs, and initiatives in Downtown Concord.
Our (local) celebrity panel of Bee judges includes Concord City Councilor/NH Executive Councilor Dan St. Hilaire (R), Concord City Council/NH State Representative Steve Shurtleff (D), and our politically neutral City Manager Tom Aspell (?).
For sponsorship opportunities, click here!
Team registration is open NOW ($200 per team, $350 for 2 teams); e/m email@example.com to reserve your spot (competition limited to 25 teams)! Just a few slots remain.
To learn more about volunteering for the Bee, contact us today!
Thank you to our 2012 Spelling Bee sponsors:
THANKS to our downtown businesses and the Concord Community for a FANTASTIC Halloween Howl on 10/25/13! Click here to see awesome photos from our Facebook friends. See you next year!
2013 Halloween Howl: Friday, October 25, 5:30-7:30 pm
Families from across the region look forward with great excitement to the safe and celebratory atmosphere that Halloween Howl brings to downtown Concord!
This year's festivities include:
- Trick-or-treating at downtown businesses
- Horse-drawn wagon rides ($3 pp)
- Costume parade with Nazzy and Mya from WJYY-FM
- Ghost Dinner Band LIVE in Bicentennial Square (7:30)
- Climbing wall (5:30-6:30)
- Photo booth
Together, Intown Concord and the City of Concord’s Parks + Recreation Department produce this FREE community event, which regularly attracts 5,000+ event-goers.
Check out last year's Halloween Howl event page on Facebook.
Halloween Howl is sponsored by...
- Gondwana & Divine Clothing Co.
- Evolution Rock + Fitness
- True Brew Barista & Cafe
- Regency Mortgage Corp.
- Better Homes and Gardens/The Masiello Group
If you’re interested in volunteering to help with Halloween Howl, please contact us at 603-226-2150 or firstname.lastname@example.org. Thanks!
THIS WEEK!!! It's the 40th annual Market Days Festival in downtown Concord, NH, July 17, 18, and 19, 2014, 10am to 10pm daily!
PREVIEW - Click here for a preview of Market Days Festival venues and goings-on!
SCHEDULE - Click here for a draft schedule of events, and get busy on that cloning program because there is SO much going on!!! This week's Concord Insider will contain schedules by venue.
MAP - Click here to download a preliminary map of the festival area including vendors. NOTE: This map is a work in progress and may change slightly between now and 7/17. Also - please do not try to PRINT this map, unless you own a plotter...it is very large. (We were able to print it at 80% on 6 sheets of office paper, so if you really want a printout, that's the way to go. We do not offer technical support in this area.)
Casella Resource Solutions • Tandy’s Top Shelf • Binnie Media
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We want you! We need volunteers of all kinds, at any hour of the Market Days Festival! Lots of fun assignments (and free t-shirts) available - help with check-in, vendor relations, beer tent, free family fun, music, and more.
Love the Market Days Festival? Got the time and energy to be a part of the fabulous Planning Team? All are welcome to attend Market Days Planning Team meetings! Meetings take place monthly (twice each in June and July) at Intown Concord (49 S. Main Street, #202) and last about an hour. Contact: email@example.com.
- Weds., Mar. 19, 8:00am
- Weds., Apr. 16, 5:00pm
- Weds., May 21, 8:00am
- Weds., June 18, 8:00am
- Weds., July 9, 8:00am Last one!
Download vendor applications here; please contact Intown Concord at 603-226-2150 if you wish to be a vendor. There's space, but not a lot!
- FOOD VENDORS - click here to download a print-and-mail application (PDF)
- RETAIL AND NONPROFIT VENDORS - click here to download a print-and-mail application (PDF)
The Market Days Festival regularly attracts crowds of 50,000+ from throughout New Hampshire and New England; attendees come to enjoy shopping and nonstop cost-free musical and cultural programming.
“The story of this year's Market Days should be written in superlatives…(it) was a family-friendly party worthy of a capital city…Visitors ricocheted around downtown from one contest, concert or display to another. (Attendance) probably topped 50,000. Merchants were smiling.” (Concord Monitor, July 25, 2012)
Market Days Festival 2014 features include: Delicious food and great retail offerings throughout the festival, Free Family Fun offerings on the State House Lawn, Beer Tent, family-friendly entertainment including mini golf and bouncy houses, on City Plaza, Homegrown Music Stage in Bicentennial Square, community programming at the intersection of Pleasant + Main, the Concord Arts Market, and much more - watch this page or the Intown Concord Facebook page for details!